Bilingual Customer Service Call Center Rep


Want to work for a dynamical growing company? Want to join a team that includes every member in their evolution? Want to have fun while you work? Then join the Customer Service Team at Vertical Supply Group. An integrated supplier to consumers and distributors alike; VSG takes customers to new heights. As a member of the Customer Service team you will be empowered to elevate our customers’ experience.

As a Customer Service Representative for VSG you will answer incoming calls, handle emails and cases, Monday through Friday between the hours of 8:00AM – 6:00PM (schedule determined on call and case volume/trends).

Duties & Responsibilities:

  • Process customer orders, handle customer inquiries via inbound and outbound telephone calls, email and chat.
  • Research and resolve customer concerns with the self-sufficiency to follow-up with customers.
  • Provides accurate product and service information.


  • High School Diploma Required. Degree preferred.

· Minimum of 2 years experience working in a high volume, fast paced smaller call center environment

  • Minimum of 2 years in a customer service environment. Call center experience preferred .
  • Bilingual English/Spanish
  • Excellent verbal and written communication skills
  • Multi-tasking and organizational skills
  • Team attitude required
  • Ability to take ownership and follow-through
  • Strong computer skills
  • Experience working with Sales team a plus
  • College degree preferred
  • Experience in the arborist industry a plus

Physical Demands:

Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs may be defined as Sedentary when walking and standing are required only occasionally, and all other Sedentary criteria are met.

Management reserves the right to change the above description at any time as required and does not in any way constitute an employment contract.


No phone calls.

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